Politica di rimborso e restituzione

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, tutti i reclami devono essere presentati entro e non oltre 30 giorni dopo la data di consegna stimata. I reclami ritenuti un errore da parte nostra sono coperti a nostre spese.

Se tu o i tuoi clienti notate un problema sui prodotti o su qualsiasi altra cosa nell'ordine, si prega di inviare una segnalazione del problema.

L'indirizzo del mittente è impostato per impostazione predefinita sulla funzione Printful. Quando riceviamo una spedizione restituita, ti verrà inviata una notifica email automatizzata. I resi non reclamati vengono successivamente donati in beneficenza 30 giorni. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, come ma non limitato alle maschere per il viso, che non sono idonei alla restituzione per motivi di salute o igiene. Con la presente accetti che eventuali ordini restituiti con mascherine facciali non saranno disponibili per la rispedizione e saranno smaltiti.

Restituito dal cliente – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Resi per prodotti, maschere per il viso, così come i cambi di taglia devono essere offerti a tue spese e discrezione. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

pertanto Printful si riserva il diritto di rifiutare i resi a sua esclusiva discrezione.

La presente Politica sarà regolata e interpretata in conformità con la lingua inglese, indipendentemente da eventuali traduzioni effettuate per qualsiasi scopo.

Per maggiori informazioni sui resi, please read our Domande frequenti.